Complimentary Assessments

Customer Relationship Metrics provides these with no further commitment required.

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Videos, Self-assessments, Infographics, White Papers…

Customer Relationship Metrics does not require registration for informational resources. If you don’t want to miss out on new releases, register for our newsletter.

Updates, Datasheets, Infographics

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Register for updates

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Strategy, Insight, and Training

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Improving Quality Assurance

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Get ready to laugh

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Getting beyond surveys

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Voice of the Customer 

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Contact Center Quality

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Tools for Marketing Teams

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What survey scale to use

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Contact Center Quality

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Get faster returns

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Get leading survey practices

Self-assessments , White Papers / eBooks

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Quality Assurance Programs

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VoC Practices

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Customer Experience Big Data

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Surveying Mistakes to Avoid

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Speech Analytics Secrets

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Call Center Analytics Revealed

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Call Calibration Case Study

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Social Media Success

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Improve First Call Resolution

Videos

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What is Survey Calibration?

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Doctors Teach Us about CX

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What Customers say to This

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HBR Stop Delighting Brief

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The VoC Piece You’re Missing

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Improving NPS Big Time

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Inside Customer Effort Score

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Customer Effort Analytics

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Get a Winning Contact Center

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NPS, cSat, Customer Effort?

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Several Tutorials on Quality

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Several tutorials on Surveying

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Scoring side-by-side is bad

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Speech Analytics secrets

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Advance your knowledge

Example Request for Proposal: Time saving way to get it right

Creating an RFP that includes the critical to success factors is difficult. Over the past several decades we have found RFPs were missing several success factors their requests. When this occurs you will select the wrong vendor or acquire the wrong solution. So we reduced your risk and burden by providing you these examples.

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Example post-call IVR survey RFP

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Desktop Automation Assessment

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